Building teams for self-serve chatbots

2X faster delivery/100% savings on initial recruitment fees/deployment of bespoke tech team

Notchup’s dedicated team assisted in improving delivery for Inform Communication to create a fully packaged platform

Domain

AI Chatbot

Engagement Model

Dedicated Teams

Duration

Multi-year

Roles

Quality Analysts

Product Manager

DevOps

Developers

Expertise

PHP

ReactJs

Python

Inform’s requirements

Dedicated and accountable software development team
Quicker and uncomplicated product delivery
Efficient and cost-effective hiring and scaling
Developing new and innovative features to the existing products

Notchup's Solution

Deploying two dedicated and scalable tech teams
2X faster hiring of experts in the field
Develop chatbot to provide more than 90% customer solutions
Saved more than £90,000 a year

Client testimonial

Andrej Godina

Head of Engineering

The Notchup team of developers have been an amazing contribution and have tackled all tasks with great efficiency and always before deadlines. Notchup has really been a breath of fresh air for me.

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The Company

Inform Communications was launched in 1991 with a singular vision: to provide efficient, meaningful digital transformation for local government customer service teams.

They have now established themselves as a prominent player, working with some of the UK's largest councils and many private sector organizations aiming to enhance their customer service operations.

How we achieved this

Challenge

Inform communication agreed to work with the UK Counsel for Scottish Waters to build a customer service chatbot for their website that would work right out of the box.

The challenge was to:

Deploy an expert team to tackle the new project
Avoid costly delays, miscommunications and project delays
Get a team to instantly work on the project

To find guidance and a practical option for quick IT team hiring and scaling, they contacted Notchup.

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Approach

After reviewing the project's technical specifications, back-end dependencies, and end deliverables, Notchup:

Deployed a tech team from elite talent pool of tech professionals
New team members took over the pre-existing tasks
Started working on adding the features as planned for the project

Their brand-new chatbot not only went live much earlier than the client's deadline, but it also had functionalities that were not part of the original plan. a chatbot that uses voice, SMS, WhatsApp, Facebook Messenger, and more than 30 different languages to assist users.

Result

Deploy a team at 2X speed

Launch product and additional features within the time limit

Save more than £90,000 a year

(Because it cut down on unnecessary calls, emails, and walk-ins and sped up revenue collection by making things more efficient.) Find out how Notchup can help you put together a team that only works on one product and is fully equipped to make any design you want. All you need is a great idea you'd like to see built, and the rest is easy, thanks to our unique approach to recruiting and organizing talent.

Key Pointers

Deploy a tech team instantly at 2X speed
Elastic team perfect for scaling in future
Save 100% on initial recruitment fees
Pick from a vast data base of tech experts from around the world